Whether switching to QuickBooks Online, trying out a new tool, or simply cutting down on subscriptions, we’ve got you covered. Canceling a QuickBooks Desktop subscription isn’t complicated, especially with this blog walking you through each step.
Before canceling a QuickBooks subscription, let’s review a few things that will smooth the process, help you avoid surprise charges, and ensure you don’t lose any important data.
If you need to cancel your QuickBooks Desktop subscription, just follow these detailed steps:
Go to your Customer Account Management Portal (CAMPs) and log in with your Intuit account details.
If you’re unsure about using CAMPs, visit the QuickBooks support page for guidance on what CAMPs are and how to use them.
Once logged in, select the QuickBooks Desktop account you want to cancel. The login profile will show you which is currently selected if you have multiple accounts.
Locate the subscription or service you want to modify in the Products & Services section of your CAMPs account.
Click Details next to the subscription you no longer need. Double-check to ensure you’ve selected the correct account or service.
Under the active status of your subscription, click on ‘Cancel Service.’
You’ll be prompted to share why you’re canceling. Providing feedback is optional but helps QuickBooks improve its services.
After providing feedback (if needed), click ‘Continue’ to ‘Cancel’ and then select ‘Cancel Now’ to confirm your cancellation.
Before you cancel, let’s make sure you’re prepared for the cancellation:
QuickBooks Desktop stores all your accounting data, and once you cancel, access becomes limited. So, a quick backup ensures you’ll still have those records for future reference. Plus, it’s easy! Go to File > Backup Company > Create Local Backup and save it to a secure location on your computer.
If you have any pending invoices, payments, or unfinished transactions, take a quick look and settle them before canceling so you don’t leave any loose ends. No one wants unresolved transactions causing trouble after they’ve decided to cancel the subscription.
If you owe a refund or have outstanding payments, clean those up. QuickBooks may also have specific refund policies, so checking before you hit that cancel button is worth checking.
Note: If you want to learn how to backup QuickBooks Desktop, read the blog.
Sometimes, cancellation doesn’t go as planned, or you might need extra help. Luckily, QuickBooks offers customer support to guide you through it.
You can reach QuickBooks support by visiting the Intuit Support page. They’re available to answer questions about your subscription, handle any cancellation issues, and clarify the refund policy if needed.
Yes! If you change your mind, you can reactivate by logging into your Intuit account and following the reactivation steps.
No, QuickBooks generally keeps data for a certain period, even after cancellation. But it’s always wise to back it up before canceling.
Cancellation timing can vary, so it’s best to check with QuickBooks support if you have a specific time frame.